Healthcare Support Worker

Whitehills Care is a registered nurse-led home care provider. As a Healthcare Support Worker you will deliver person-centred care to people in their own homes across Surrey, helping them keep their independence and the quality of their daily life.

The work is hands-on personal care, support with medication, companionship, and care records you complete on your phone as you go. You will follow a care plan written for that person, and a registered nurse holds clinical oversight of it, so you are never left carrying a clinical decision on your own.

We pay 12.82 to 13.82 pounds an hour depending on experience. You will be trained to the Care Certificate, supervised regularly, and supported to go further if that is what you want.

This vacancy covers Surrey, in the South East of England.

Purpose of the role
- Provide hands-on care and support to people in their own homes
- Help people maintain their independence and quality of life
- Deliver care in accordance with the care plan
- Work flexibly across shifts to meet people's needs
- Provide care that respects dignity at all times

Main duties
- Deliver person-centred care with compassion and respect
- Assist with personal care including washing, dressing and toileting
- Support the administration of medication under supervision
- Complete accurate care documentation, including daily care notes
- Identify and report any change in a person's health
- Follow safeguarding procedures
- Help keep the person's home clean and tidy
- Provide companionship and emotional support
- Assist with meal preparation and shopping
- Use the mobile app for care recording and shift management

Communication
- Build positive relationships with the people we support and their families
- Communicate effectively with the care team, and report concerns promptly
- Attend team meetings and take part in training when required
- Maintain professional boundaries at all times
- Listen to and respect the wishes of the person you are supporting

Continuing development
- Complete mandatory training, including safeguarding and infection control
- Work towards the Care Certificate
- Take part in regular supervision and competency assessment
- Keep your knowledge of care practice up to date

Conduct and employment
- Maintain confidentiality about the people we support
- Work within agreed hours and shift patterns, and report absence according to policy
- Wear appropriate personal protective equipment and follow infection control guidance
- Maintain a current DBS certificate
- Manage your own time between visits

This job description reflects the immediate requirements of the post. It is not an exhaustive list of duties, and the detail may vary as the needs of the people we support change. Any substantial change will be made in consultation with the post holder.

We recruit against the four values our care is built on.

Compassion
- Genuine concern for other people, and the patience that goes with it
- Understanding towards someone who may be vulnerable, frightened or in pain
- Respect for the dignity and individuality of every person, without judgement

Professionalism
- Reliability and punctuality, because the person you are visiting is waiting for you
- A calm manner that holds up when a visit does not go to plan
- Clear, respectful communication with families, colleagues and other professionals
- Cultural sensitivity, and an inclusive approach to everyone you meet

Accountability
- Accurate records, written at the time rather than from memory later
- The confidence to raise a concern early instead of hoping it resolves itself
- Working within your competence, and asking when you are not sure

Excellence
- A willingness to learn, and to be supervised while you do
- The physical capability to carry out care tasks safely
- Flexibility across shift patterns as the service needs

Full training to the Care Certificate is provided. If you recognise yourself in the values above, we would like to hear from you.

- 12.82 to 13.82 pounds an hour, depending on experience
- Mileage paid between visits at the HMRC rate
- Full training to the Care Certificate, during paid time
- Regular supervision, and a route through to Senior Healthcare Support Worker
- Workplace pension
- Support through the enhanced DBS application
- Management support on call, twenty four hours a day, seven days a week
- Employee wellbeing support

Clearance and right to work
- An enhanced Disclosure and Barring Service check to a satisfactory standard. This is required for work with people who may be vulnerable.
- The right to work in the United Kingdom.

Travel
- A full UK driving licence and the use of your own vehicle.
- Business use on your car insurance, which is needed whenever a personal vehicle is used for work. We can guide you on arranging it.
- Reliable travel between homes across the area we cover.

Availability
- Weekend shifts, as part of our seven day service.

These are essential for the role and you will need to provide evidence before you start. We will support you through the DBS application.

Whitehills Care Ltd

We are a registered nurse-led home care provider, regulated by the Care Quality Commission under registration number 1-17033571902. Nurse-led means a registered nurse holds clinical oversight of the care we deliver, which is why our support workers are never left to carry a clinical judgement alone.

We work to four values: Professionalism, Compassion, Accountability and Excellence. They are how we recruit, how we supervise, and how we decide what good looks like.

Disability Confident

We are a Disability Confident Employer. If you need an adjustment at any point in the application, at interview, or in the role itself, tell us and we will make it.

Equal opportunities

Whitehills Care Ltd affords its employees equal opportunities in employment, training and development irrespective of sex, sexual orientation, gender reassignment, disability, marital or parental status, race, colour, nationality, ethnic origin, religion, hours of work, political beliefs, trade union membership or age. All employees are expected to know our Equal Opportunities Policy and to carry out their duties in accordance with it.